At Metro Health/OAM Surgery Center we believe that every patient should be informed of their rights and responsibilities.
The employees and medical staff of Metro Health OAM Surgery Center have adopted the following statement of patient rights. These rights include, but are not limited to, the patient's right to:
- Be treated with respect, consideration, dignity and provided appropriate privacy, regardless of race, color, nationality, creed, sex, religion, disability, or source of payment for care.
- Expect that patient disclosures and records are treated confidentially, and patients are given the opportunity to approve or refuse the release, except when release is required by law.
- Expect that patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- Participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- Know the facility's rules and regulations as they apply to their conduct, responsibilities and participation as a patient.
- Change their provider if other qualified providers are available.
- Be fully informed of the scope of services available at this facility, provisions for after-hours and emergency care, and related fees for services rendered before it is performed.
- Be informed of the charges, fees for service, payment policies, receive an explanation of your bill and receive counseling on the availability of known financial resources for health care services.
- Be informed of the right to refuse to participate in experimental research.
- Know that Metro Health OAM Surgery Center does not honor advance directives; however, any advance directive will be noted in the patient medical record and will be communicated to other medical facilities, if a transfer is needed.
- Receive enough information from the physician so that he/she can understand the services being rendered in order to sign the informed consent.
- Leave Metro Health OAM Surgery Center, even against the advice of his or her physicians.
- Expect reasonable continuity of care and advance knowledge of the time and location of appointment, as well as knowledge of the physician providing the care.
- Be free from all forms of abuse, discrimination, harassment or reprisal, and receive access to equal medical treatment and accommodations regardless of race, creed, sex, national origin, religion, or sources of payment for care.
- Know that their physician may have financial interests or ownership in Metro Health OAM Surgery Center.
- Know the name and role of their caregiver (e.g., doctor, nurse, technician, etc.). Patients also have a right to request information, malpractice insurance coverage and/or credentials about the physician providing their care.
- Report any comments or voice any grievances concerning the quality of services provided during the time spent at the facility without being subjected to discrimination or reprisal and receive timely, fair follow-up on their comments.
Patients in our center have certain responsibilities, which include:
- Providing complete and accurate information to the best of his/her ability about his/her health, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities.
- Following the treatment plan prescribed by his/her provider.
- Providing a responsible adult to transport him/her home from this facility and remain with him/her for 24 hours required by his/her provider.
- Informing his/her provider about any living will, medical power of attorney, or other directive that could affect his/her care.
- Accepting personal financial responsibility for any charges not covered by his/her insurance.
- Patient appropriate conduct that is respectful of all the health care providers and staff, as well as other patients.
- Respecting the privacy of other patients.
- Cooperating with their health care team and following all safety rules.
- Communicating to their doctor about any changes in their health after leaving our center.
- Communicating to the health care team any wishes to change any decisions regarding care.
- Asking for clarification if they do not understand any information or instructions provided by the health care team.
- If patients have questions or concerns about their responsibilities, they can contact the Facility Administrator.
- Patients may file a grievance with the facility by contacting the Administrator, via telephone or in writing, if they feel rights have been violated.
If you have any questions or concerns regarding your rights or responsibilities, or have any complaints or grievances on how these rights were or were not administered, please contact the Executive Director who will investigate your issue. The Executive Director can be reached at:
Metro Health OAM Surgery Center
555 Midtowne Street NE Suite 200
Grand Rapids, MI 49503
You may also register complaints with the state of Michigan through the following:
Department of Human Services
PO Box 30037
235 S. Grand Avenue
Lansing, MI 48909
Patients who are Medicare beneficiaries may receive additional help from Medicare Beneficiary Ombudsman.